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G*Team-Solutions is
dedicated to assist solving any computer related problem.
We
provide assistance on-line, on-phone, or on-site.
Remote Assistance for hard and software issues, ... we will repair
while you are online.
Remote PC service and service plans for regular maintenance.
G*Team-Solutions has
everything your computer needs to operate peacefully. Last but not
least
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G*Team-Solutions
has everything you need to keep up a good relationship to your computer. |
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Services
Provided
Find
below a list of services provided. Please understand, due to
complexity of the computer service business, the list below shows just
samples of jobs performed by us. If you are looking forward to receive
assistance for a job not listed below, do not hesitate to inquire
within; we'll do the job.
Services
- Software repair
- Removal of Adware,
Spyware, Pop-Up
Generators, Keyloggers, Trojans, Hijackers, and other Malware
- Install new software
- Combine multiple
messenger services into
one single application
- Broadband speed test
- VoIP speed test
- Hardware
replacement/installation
- Harddrive data rescue
- PC refurbishing
- Complete PC and
periphery installation
and setup
- On demand we also will
create your 100%
custom computer according to your personal preferences.
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Maintenance/Service
Plans
- Weekly or bi-weekly PC
cleaning and
defragmenting service
- Monthly PC cleaning and
defragmenting
service
- Regular removal of
Adware, Spyware,
Pop-Up Generators, Keyloggers, Hijackers, and other Malware
- Regular PC update
service (We update your
software to latest standards)
- Customized
maintenance/service plans
according to your demand
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Choose
the Best Method of Assistance for your PC-Problem
| Quick Help |
For minor
issues only. You may choose this assistance version, if you have an
Instant Messenger installed (AIM, ICQ, MSN, YAHOO!). Please check our Contact page
for our messenger address and, if we are online.
Don't worry, this page will remain open in case you need to come back
here. |
| Email Assistance |
You
are stuck with your issue, but you are confident that you can correct
it by yourself after having received the advises you need. Issue a
Trouble Ticket and describe your problem as exact as possible.
Please allow up to 24 hours for our response.
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On-phone
Assistance
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We provide on-phone
assistance for repeat customers only. For our phone numbers please
enter Contact page. |
| On-line
(Remote) Assistance |
Remote
assistance (replacement of hardware not included) is the fastest way to
help you to resolve your computer related problems. No need to wait for
a service technician for hours, or even days.
Wherever you are, we are just a "click" away from you!
Any
remote help is a matter of trust. Therefore we use special UltraVNC
software, one of the highest developed online assistance softwares
worldwide, to protect your as well as our data stored.
No
need to install expensive and voluminous software in your computer!
We can access your computer per your request ONLY!
Please
issue a Trouble Ticket to request remote assistance and describe
briefly your problem. |
| On-site
Assistance |
We
provide physical assistance and maintenance in certain areas/countries
only. Of course, we constantly look for qualified and reliable
assistants to expand our physical services too.
Countries/areas
currently with physical assistance: To request physical assistance or
maintenance, click the (email) links supporting your area.
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Price
List
We
do not ask for down payments higher than US$/€ 10.00 for any
job to be done,
as long as the estimated balance due
will not exceed US$/€ 500.00.
- Email assistance is
covered in most cases by this US$/€ 10.00
down payment. If creation of your custom troubleshooting manual will
use up more than 15 minutes we will email
you an invoice to be balanced prior to reception of the troubleshooting
manual.
- On-phone, on-line and
on-site assistance will be invoiced upon completion of job to be done.
Payment will be due
upon receipt of our invoice and has to be balanced
by credit card or wire transfer.
- Please accept that
on-phone assistance will be provided to repeat customers ONLY. In order
to be able to provide maximum efficient on-phone assistance we have to
know your PC physically (due to prior on-line [remote] or on-site
assistance.
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Quick Help |
FREE |
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Email Assistance |
US$/€ 10.00 ...
You will receive an invoice to be balanced prior to receiving the
troubleshooting manual. |
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On-phone Assistance |
US$/€ 10.00 per
15 minutes; minimum time charged is 15 minutes. Repeat
customers ONLY. |
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On-line (Remote)
Assistance |
US$/€ 10.00 per
15 minutes; minimum time charged is 15 minutes. |
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On-site Assistance |
US$/€ 10.00 per
15 minutes; minimum time charged is 15 minutes. |
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Assistance
Request
We
try to make requesting assistance as easy as possible for you.
Therefore we do not request you to register with us ... no sign up, no
login.
Just please complete the Assistance Request Form, and describe your
issue as thorough as possible. It will help you saving money.
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Terms
& Conditions
For
Remote Assistance Requests only:
- By
clicking the assistance link you agree to installation of the Remote
Assistance plug-in on your computer. Note that this plug-in consists of
a single executable file approximately 370KB in size and is unpacked
into a temporary folder automatically. No registry entries or hooks
into your browser are created and the files are removed automatically
the next time you perform a Disk Cleanup.
- Depending
on your browser's configuration, the plug-in will open and install
automatically, or it will be saved to your disc (most of the times to
your desktop). If you have the choice to open and install or to
download the executable file choose Open. If it was saved to your
disc/desktop, double-click the downloaded file; this will initiate the
automatic installation.
- Once
you will be connected with us, your desktop image will disappear
temporary for the period of the remote assistance session and re-appear
after we will have closed the session.
- At
remote session start a chat window will open simultaneously, showing
time of session start. We will comment every adjustment/correction
done. You can watch the entire procedure. Session end will be initiated
by the time of session end shown in your session chat window. We
believe in your honesty and do not request any deposit. Payment will be
due upon receipt of our invoice and has to be balanced by credit card
or wire transfer.
General:
- G*Team
Solutions will disclose your personal information, without notice, only
if required to do so by law or in the good faith belief that such
action is necessary to: (a) conform to legal requirements or comply
with legal process served on G*Team Solutions or the Site; (b) protect
and defend the rights or property of G*Team Solutions and its Site,
and, (c) act in urgent circumstances to protect the personal safety of
users of the Site, or the public.
- Control of your
Personal Information
When you register, or otherwise give us personal information, G*Team
Solutions will not share that information with third parties without
your permission, other than for the limited exceptions already listed.
It will only be used for the purposes stated above.
- G*Team
Solutions may send out periodic e-mails informing you of technical
service issues related to a product or service you requested. You will,
of course, be able to choose to unsubscribe to these mailings.
- Security of
your Personal Information
G*Team Solutions strictly protects the security of your personal
information and will honor your choices for its intended use. We
carefully protect your data from loss, misuse, unauthorized access or
disclosure, alteration, or destruction.
- Your
personal information is never shared outside the company with any third
parties without your permission, except under conditions explained
above. Inside the company, data is stored in password-controlled
servers with limited access. Your information may be stored and
processed in any country where G*Team Solutions, its subsidiaries,
affiliates or agents are located.
- Changes to this
Policy
G*Team Solutions will occasionally update this privacy statement. When
we do, we will also revise the "last updated" date at the end of the
privacy statement.
- Links to Third
Party Sites
The Sites may contain hyperlinks to other Web sites controlled by
parties other than G*Team Solutions. G*Team Solutions is not
responsible for and does not endorse the contents or use of these Web
sites.
Last
updated: June 12, 2007
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